Do you have any questions about car parts?
Please visit our help pages here some of the most commonly asked questions.
Frequently Asked Questions
Everything you need to know about ordering auto parts from Binkada.
Are all parts 100% genuine OEM?
Yes, every single part sold on Binkada is sourced directly from the manufacturer's authorized supply chain in China. Each part arrives in original manufacturer packaging with the factory part number, guaranteeing perfect fit, quality, and safety. We never sell aftermarket or third-party replacements.
How do I find the correct part for my vehicle?
There are three ways. VIN/Frame search lets you enter your 17-character code so the system pulls up the exact factory schematics for your specific vehicle. Model browsing allows you to select your vehicle type, model, and year to navigate through interactive exploded diagrams. OEM number search is for when you already know the part number and want to paste it directly into the search bar.
Which countries do you ship to and how long does delivery take?
We ship to virtually every country in the world. Delivery typically takes 5 to 14 business days depending on your location and the shipping method you choose. Orders are dispatched from warehouses in China, with the system automatically selecting the closest one. Express shipping options are available at checkout for faster delivery.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and bank wire transfers. All transactions are processed through secure, encrypted payment gateways. Your financial data is never stored on our servers.
Can I return or exchange a part if it doesn't fit?
Yes. We offer a hassle-free return policy. If the part is unused and in its original packaging, contact our support team to arrange a return. To avoid any issues, we strongly recommend using our VIN search feature before ordering to ensure 100% compatibility with your specific vehicle.
Do you sell discontinued or hard-to-find OEM parts?
Absolutely. This is one of our biggest advantages. With access to over 2.4 million parts in our database, we can source components that local dealers and other suppliers have long stopped carrying. Many of our customers come to us specifically because they couldn't find a part anywhere else.
Are your prices cheaper than the local dealer?
In most cases, yes. Because we source parts directly from Japan at wholesale prices, our pricing is typically 20 to 40% lower than local dealerships, even with international shipping included. The more parts you order, the better value you get because our system consolidates shipments to reduce total shipping cost.
Can I track my order after placing it?
Yes. Once your order ships, you receive an email with a tracking number and a link to the courier's tracking page. You can monitor your shipment in real time from warehouse to your doorstep. Our support team is also available if you have any questions about your delivery status.
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Contact Details
Mon - Fri: 9:30AM - 6:30PM
Sat: 9:30AM - 6:30PM
Sun: Closed
Account Details
How To Find Us
Address
408, A-Building, Junfu International Plaza, Huihua Street, Baiyun District, Guangzhou, Guangdong Province,China